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Position Title: Service Engineer

Company: Orcella Instruments Inc.

Location: North Reading, MA, USA

Employment Type: Full-Time

Position Summary

We are seeking a highly skilled Service Engineer to install, troubleshoot, and maintain Orcella’s advanced systems. This role requires hands-on expertise with hardware and software, along with a background in Mechanical Engineering, Computer Science, Electrical Engineering, or a related field. The position also demands strong problem-solving abilities, technical communication skills, and the ability to provide customer training and support.

Key Responsibilities

• System Installation: Install hardware, software, and integrated systems at customer sites, ensuring all equipment is functioning properly.

• Troubleshooting and Repairs: Assess and resolve technical issues, including hardware malfunctions, software errors, and network communication problems.

• System Maintenance and Upgrades: Perform disassembly, reassembly, testing, and software updates to ensure systems meet performance standards.
  

• Customer Training: Train end-users on system operation, troubleshooting procedures, and proper maintenance to maximize system performance.

• Documentation: Maintain accurate records, including testing data, repair logs, and customer service reports.

• Technical Support: Provide ongoing technical support, addressing customer concerns until resolution is achieved.

• Trade Show Support: Assist with the setup, operation, and dismantling of company systems at trade shows and customer demonstrations.
  

Qualifications

Education:

• Bachelor's degree (or higher) in Mechanical Engineering, Computer Science, Electrical Engineering, or a related technical field.

Technical Skills:

• Strong hands-on troubleshooting and repair abilities for complex hardware and software systems.

• Some foundation in programming languages.

• Familiarity with network protocols, real-time systems, and hardware-software integration.

Preferred Experience:

• Prior experience in a technical service or field service engineer role.

• Exposure to IoT systems, sensor-based technologies, or embedded systems.

Key Attributes:

• Strong analytical and problem-solving skills to diagnose and resolve technical issues.

• Excellent communication and interpersonal skills for providing training and customer support.

• Willingness to travel domestically and internationally as needed, with travel requirements varying based on business needs. Must also be available for on-call emergency work when required.

   Submit Resume： wanxiaolei@origincell.com